Privacy Policy

1. Who We Are

Seattle Chauffeur Service, operated by [LEGAL ENTITY NAME] ("we," "us," or "our"), provides chauffeured ground transportation in the greater Seattle and Puget Sound region. This policy applies to seattlechauffeurservice.com and to the services we provide through it. For privacy questions, see the Contact Us section below.

2. Information We Collect

Information you provide to us

• Booking and trip details: your name, email address, phone number, pickup and drop-off locations, dates and times, passenger count, flight information, and any special requests or notes you provide.
• Account information: if you create an account or corporate account, the details you submit to set it up.
• Payment information: payment is handled by our third-party payment processor. We do not store full payment-card numbers on our own systems; the processor handles card data under its own security standards.
• Communications: information you provide when you contact us by phone, email, or web form, including your mobile number and consent if you opt in to receive SMS text updates about your reservations.

Information collected automatically

• Usage and device data: when you visit our website, we may automatically collect your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.
• Analytics: we use website analytics tools to understand how visitors use our site so we can improve it.

Information from third parties

We may receive information from service providers that help us operate, such as our online reservation platform, mapping providers, and payment processor, in connection with bookings you make.

3. How We Use Your Information

• To process and fulfill your reservations and provide transportation services.
• To communicate with you about bookings, confirmations, changes, and customer support.
• To process payments and maintain billing records.
• To track flights and coordinate timely airport pickups when flight details are provided.
• To operate, maintain, secure, and improve our website and services.
• To send service-related communications, including SMS text updates about your reservations where you have opted in, and, where permitted, promotional messages — you may opt out of marketing emails at any time, and out of SMS by replying STOP.
• To comply with legal obligations and enforce our Terms & Conditions.

4. How We Share Information

We do not sell your personal information, and we do not share your mobile number or your SMS consent with third parties or affiliates for marketing purposes. We share information only as needed to operate our services and as described here:

• Service providers: our online reservation platform, payment processor, mapping and analytics providers, and similar vendors who process information on our behalf under appropriate confidentiality obligations.
• Chauffeurs and affiliated operators: the trip details necessary to carry out your reservation are shared with the assigned chauffeur or, where applicable, an affiliated operator within our network.
• Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of our company, customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings; disabling some cookies may affect how the website functions. Where required by law, we will request your consent for non-essential cookies.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain business and financial records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. Sensitive data exchanged with our site is transmitted over an encrypted SSL connection, and payment-card processing is handled by a PCI-DSS compliant payment provider. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. You may also opt out of marketing communications at any time by using the unsubscribe link or contacting us. To exercise these rights, please use the details in the Contact Us section. We will respond as required by applicable law and may need to verify your identity before acting on a request.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (as amended) provides additional rights, including the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to correct inaccurate information; and the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. You may also designate an authorized agent to make a request on your behalf, and you have the right not to be discriminated against for exercising your rights. To make a request, contact us using the details below.

10. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page, and your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.